Refund policy

Refund & Return Policy

At Al Nashama, each Kandora is crafted with precision and tailored to your specific
requirements. Due to the customized nature of our products, we maintain a strict but fair refund and return policy.

1. Customized Orders
• All custom-made Kandoras are non-refundable and non-returnable
• As each piece is tailored based on individual measurements and preferences, we are
unable to accept returns once the order is confirmed

2. Alterations & Adjustments
• If there are any issues with the fit or stitching, we are happy to assist with minor
alterations.
• Customers must report such issues within 48 hours of delivery
• The product must be unused and in original condition.

3. Damaged or Incorrect Items
In the rare case that you receive a damaged or incorrect item:
• Please notify us within 48 hours of delivery
• Provide clear photos and order details
• A0er verifica@on, we will arrange for a replacement or necessary correction at no
additional cost.

4. Order Cancellation
• Orders can only be cancelled within 24 hours of placing the order
• Once the tailoring process has begun, cancellations will not be accepted

5. Refunds (If Applicable)
• Refunds are only applicable in cases where:
o The order cannot be fulfilled by Al Nashama
o A verified issue cannot be resolved through alteration or replacement
• Approved refunds will be processed within 7–10 working days via the original payment
method

6. Non-Eligible Cases
Refunds or returns will not be accepted in the following cases:
• Incorrect measurements provided by the customer
• Change of mind a0er order confirmation
• Slight varia@ons in color due to screen/display differences

7. Contact Us
For any concerns regarding your order, please contact us:
Al Nashama Gents Garments Tailoring LLC
Email: sales@alnashamauae.com
Phone: 800 6274262, +971 4 3790934
Locations: Dubai & Abu Dhabi, UAE